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Sustainability report 2019

Our 2019 sustainability report describes our journey from 2010 to 2019, highlighting some of our achievements and challenges. In it, we also outline the framework, ambitions and scope of our new 2030 sustainability strategy

Talking sustainability

Our chief executive Matthew Roberts, Chairman John Strachan, and corporate affairs and sustainability director Amanda Campbell discuss what sustainability means at intu.


"As owners of some of the country’s most popular shopping centres, ensuring our business remains sustainable is always at the top of our agenda."

Matthew Roberts, intu chief executive

Read the full conversation here




Our 2010 - 2019 journey

We have a strong track record of operating responsibly and over the last 10 years have met stretching environmental and social targets

We focus our efforts where we can create mutual value for ourselves and our stakeholders. Our sustainability work has been in two main areas: communities and economic contribution and environmental efficiency, with our relationships underpinning our work.

Starting in 2010, when we began to support the Passage charity, to meeting our target for carbon reduction three years early, and going on to achieve a 69% total reduction by 2019, we've achieved plenty of milestones each year in our sustainability journey over the last decade.

You can see them all here.

2019 Highlights

Additional information on data can be found in our sustainability performance data report 2019, which provides a detailed overview of our performance over the past three years.


in charitable donations


people reached by our community activities


hours of intu time donated


community organisations supported


of staff have received accessibility training


volunteering activities undertaken by intu staff


reduction in carbon intensity since 2010


of waste diverted from landfill


litres of water used per visitor


annual reduction in carbon intensity


centres have electric vehicle charging points


of waste recycled


GVA contribution


business rates paid by intu and our customers


jobs supported in our centres


wage bill for intu and our customers


Income Tax and National Insurance payments by intu and our customers


invested in our centres over the past five years

A new strategy for 2030

After a successful decade of acting responsibly we have our sights set on the next 10 years. Our new vision and strategy are built on working with our partners to achieve three key ambitions

A better future together

with our people

We will strive towards being 100% inclusive by 2030

We will become a truly inclusive business where our people feel valued. By tackling inequality we will create a working environment that is fair and diverse. We will work with suppliers who treat their employees fairly and with respect. Safety will be the cornerstone of what we do.

with our communities

We will positively impact the lives of over 100,000 people by 2030 

We want to be known as the accessible shopping and leisure destination of choice. This means supporting people, charities and our partners to create an inclusive environment. We will open up our skilling programmes to support diverse employment and offer a helping hand to those with physical, neurological and emotional conditions which make visiting a shopping centre a challenge.

with our planet

We will be a net zero carbon business by 2030

Our goal to be net zero carbon is an ambitious commitment that reaches beyond our own business operations to consider the whole building impact. This includes our supply chain and our customers’ stores, which we do not control. We will improve the resilience of our buildings from the unavoidable impacts of climate change and transition to driving the circular economy.