Chief executive's statement

"This is the seventh year of Contributing; I am immensely proud of the contribution my people and my customers continue to make."

As I reflect on 2019 for this year’s report, we are in the middle of the Covid-19 crisis which has brought the UK almost to a standstill. We talk in this report about being at the heart of our communities and the contribution both our centres, our brand customers and our own staff make to those communities. This is clearly demonstrated with all of our centres partially open providing access to essential retail services. Our retail brands have donated food to the local community and our centre teams are investigating how we can use our spaces for the national good. In line with a lot of UK companies, including our own brand customers, we furloughed over 1,000 employees at centres and our office in London. A lot of these colleagues have taken the opportunity to volunteer in their local communities. Our marketing teams are also using digital channels to further support local charities, as well as the NHS, with awareness and fundraising.

In 2019, our total economic contribution through the jobs we create and support, the taxes we generate and the investment we make in our centres added £4.8 billion in economic value to the UK economy.

Matthew Roberts, chief executive