On 26 June 2020, KPMG were appointed as administrators of intu Properties PLC. Find out more


As a responsible business we want to create lasting prosperity for the communities where our centres are located, for our business and for all our stakeholders

Wherever you find an intu centre, you’ll find a vibrant focal point of the community, where people go to shop, to meet, to eat, to socialise and to be entertained – and to work.

This puts us at the heart of communities, and what we do and how we behave matters.

As a long-term business and a major employer we have an important role in the future and the wellbeing of our communities and the country.

Making a meaningful difference is important to us. Making a positive difference to our environment, society and our governance standards (ESG) is central to our business.  We work hard with our stakeholders to keep communities thriving, to create a more sustainable future of secure employment, community partnerships and care for the environment.

We’re better together.


Our 2018 corporate responsibility report

Our corporate responsibility report sets out our progress against the long-term commitments we set in 2014. It celebrates our successes and considers the challenges that we, and our stakeholders, face in the coming years.

Behaving responsibly

We are a long-term business. through our strong relationships, we aim to create sustainable positive change in our communities and the environment

Our approach

As a business our purpose is to make our customers smile and help brands flourish. Behaving responsibly is part of achieving that purpose.

We focus on growing our business while delivering positive change in our communities and operating with respect to the environment. We connect our business with our communities by addressing the issues that they care about.

In order to tackle the sustainability challenges we face we need to engage our stakeholders – our investors, customers, communities, retailers, employees, suppliers and government. Strong two-way relationships with all of them are vital. Open and regular communication enables us to understand their needs and expectations and find opportunities to work together on social, environmental and economic issues.

As relationships are integral to everything we do and underpin our work around communities and economic contribution and environmental efficiency

Chairman's statement

"intu’s purpose to create compelling experiences that make our customers smile and help brands flourish is integral to our CR approach. In 2018 we maintained our focus on delivering positive change for our communities and operating sustainably"

John Strachan



Read the chairman's statement

Building relationships

Positive and frequent engagement with our stakeholders allows us to build stability and deliver our purpose

For more information, contact

Corporate responsibility team


Too much information

As part of our world class service, we want to make our centres welcoming to customers with autism. intu Trafford Centre works with local autism charity the Together Trust to make the centre the first autism-friendly shopping centre in the UK.

400 intu employees have been trained so far and have found the training extremely helpful. We have had such positive feedback from our community and customers we are extending this programme to all our centres.