We offer more than just great spaces in prime locations across the UK
You’ll be in a centre that’s cared for, continuously improved and developed to create sought after destinations that customers want to visit. They're filled with attentive intu staff delivering world class service to everyone who walks through the door, and an offer that integrates your physical space with an online presence.
Through our attention to detail we make sure we do everything we can to deliver the footfall that will help you succeed.
That's everything from leveraging our national scale and consumer-facing brand to delivering a national programme of events, our world class service, our safe, friendly and clean environments, and a complementary mix of retail, dining and leisure. Combined that makes intu centres the place over half the UK population love to visit time and time again, in turn, helping retailers flourish.
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UK population visit our centres
average dwell time
Place making is about more than design and architecture, it's about delivering a compelling experience that customers want to come and enjoy over and over again
Development director of intu
Destinations to be seen in
We’re constantly investing in our centres to ensure we’re creating the retail and leisure destinations that retailers want to be seen in and customers want to visit
We’ve got a 10-year UK development pipeline of £1.7 billion, with a planned £600 million investment programme of mixed retail and leisure projects taking place over the next three years.
We’ve committed £350 million on three major projects to transform intu Watford and intu Broadmarsh and creating an innovative leisure destination at intu Lakeside.
But it’s not just change for the sake of change; we focus on using our unique industry insight to help create the stylish, sought-after destinations retailers and customers want, bringing people from further away, more often, for longer.
Making an impact at intu Potteries
We’re always investing in our centres to keep them at the forefront of retail. Our latest completed development project was a £19 million, 70,000 sq ft leisure and dining extension at intu Potteries in Stoke-on-Trent. Our investment had a powerful and immediate impact, with footfall rising by 28 per cent in the first six weeks after opening, and many retailers reporting a rise in sales.
We don’t just talk about customer satisfaction, we measure it
Our national scale and unique insight programmes give us an unrivalled understanding of our customers and their shopping behaviours, which we share with our retailers.
Such insight informs our strategy delivery of compelling experiences that keeps customers coming back more often and for longer.
Our net promoter score (NPS), which measures customer satisfaction, has risen from 44 to over 70 since we introduced it in 2014, and we can see a direct correlation between the NPS score and an increase in the amount of time customers spend in our centre and the performance of our retailers.
Shopping centres have evolved from their early beginnings to encompass retail, leisure, entertainment and dining, becoming a central hub for their wider location and a ‘day-out’ destination. This evolution has also created strong emotional bonds between shopping centres and the customers who visit them. It was these bonds and the drivers behind individual shopper missions that we addressed in a unique piece of customer research.
An in-house team
We’ve got highly trained teams focused on keeping our customers and retailers happy
Retailers at our centres are supported by our completely in-house, highly-trained retail services team. The centre teams provide everything retailers and customers depend on – from car parking and customer service to security and cleaning, from reliable IT and wifi to efficient waste and water management creating a safe and friendly environment for you and all our visitors
We manage our centres ourselves, investing in our staff, nurturing and training them. Teams work together closely across the business sharing the spirit of collaboration that ensures everyone is focused on our customers and the delivery of great service.
Retailers can relax in the knowledge that the services they rely on have been tried and tested across our portfolio and are constantly being reviewed to help us to help them and their business to flourish.
Through our talented centre teams we can make sure our centres run smoothly so that you can concentrate on running your business
Operations director, intu
Access over half the UK population
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We're nurturing the next generation of retail talent with our Retail Gold Programme.
intu employs over 121,000 people – that’s around four per cent of the UK retail workforce and we’ve rolled out schemes like Retail Gold which help local people to gain employment skills and secure work experience.
In partnership with local colleges and job centres to supply retailers with a world class recruitment and training solutions for local people wanting to work in our centres.
With this and many more community outreach schemes, it’s no wonder we have been re-awarded the BiTC Community Mark.