We offer more than just great spaces in prime locations across the UK
Our portfolio of shopping centres offer some of the best places to shop, in prime locations across the UK. If you're looking to reach over half the UK population then intu provides a perfect portfolio to help your buisness flourish.
By leasing a retail unit with intu, you’ll be in a centre that's cared for, continuously improved and developed to create sought after destinations that customers want to visit. They're filled with attentive intu staff delivering world class customer service to everyone who walks through our doors, and an offer that integrates your physical space with an online presence.
Through our attention to detail we make sure we do everything we can to deliver the footfall that will help you succeed.
That's everything from leveraging our national scale and consumer-facing brand to gain valuable insight into consumer behaviour, to delivering a national programme of events, delivering world class customer service, ensuring safe, friendly and clean environments, and creating a complementary mix of retail, dining and leisure. Combined that makes intu centres the place 35 million customers love to visit time and time again.
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UK population visit our centres
average dwell time
Place making is about more than design and architecture, it's about delivering a compelling experience that customers want to come and enjoy over and over again
Development director of intu
Destinations to be seen in
We’re constantly investing in our centres to ensure we’re creating the retail and leisure destinations that retailers want to be seen in and customers want to visit
We’ve got a 10-year UK development pipeline of £1.7 billion, with a planned £600 million investment programme of mixed retail and leisure projects taking place over the next three years.
We’ve committed £350 million on three major projects to transform intu Watford and intu Broadmarsh and creating an innovative leisure destination at intu Lakeside.
But it’s not just change for the sake of change; we focus on using our unique industry insight to help create the stylish, sought-after destinations retailers and customers want, bringing people from further away, more often, for longer.
We’re always investing in our centres to keep them at the forefront of retail and later this year our multi-million pound redevelopment of intu Watford will open to reveal a single, 1.4m sq ft retail and leisure destination.
We’ll be making room for even more great retail brands such as Debenhams, Superdry and Jack Wills. We're also introducing a variety of new and interesting restaurant concepts such as The Florist and and leisure activities for the whole family to enjoy, including a nine-screen IMAX Cineworld cinema and Hollywood Bowl.
We don’t just talk about customer satisfaction, we measure it
Our national scale and unique insight programmes give us an unrivalled understanding of our customers and their shopping behaviours, which we share with our retailers.
Such insight informs our strategy delivery of compelling experiences that keeps customers coming back more often and for longer.
Our net promoter score (NPS), which measures customer satisfaction, has risen from 44 to over 70 since we introduced it in 2014, and we can see a direct correlation between the NPS score and an increase in the amount of time customers spend in our centre and the performance of our retailers.
Today’s consumer buys into experiences. Not just within the stores they visit, but also from retail destinations themselves. As a result UK shopping centres are rising to the challenge by giving consumers more reasons than just retail to pay a visit.
In our exclusive research with Retail Week we look at the customer experience as a major influencer in millennial's decisions over which shopping centres to visit.
An in-house team
We’ve got highly trained teams focused on keeping our customers and retailers happy
Retailers at our centres are supported by our completely in-house, highly-trained retail services team. The centre teams provide everything retailers and customers depend on – from car parking and customer service to security and cleaning, from reliable IT and wifi to efficient waste and water management creating a safe and friendly environment for you and all our visitors
We manage our centres ourselves, investing in our staff, nurturing and training them. Teams work together closely across the business sharing the spirit of collaboration that ensures everyone is focused on our customers and the delivery of great service.
Retailers can relax in the knowledge that the services they rely on have been tried and tested across our portfolio and are constantly being reviewed to help us to help them and their business to flourish.
Through our talented centre teams we can make sure our centres run smoothly so that you can concentrate on running your business
Operations director, intu
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intu Accelerate 2018
The customer experience is a major influencer in millennials’ decisions over which shopping centres to visit, exclusive research from intu and Retail Week shows.
Maintaining great assets where retailers can flourish
Keeping a property portfolio in tip-top condition requires attention to detail, great design, high quality materials and keeping a consistent standard and look throughout. To maintain standards also requires continuous investment to improve and replace the assets and fabric of the buildings.
At Invida, with our background in the facilities sector, we recognised a gap in the market to provide a cloud-based software that gives property businesses the important information they need to manage the asset life-cycle process and costs effectively. Our business is still relatively new having only officially launched in September 2017, but already we have a number of large customer subscriptions, including intu – our very first customer.