We offer more than just great spaces in prime locations across the UK

You’ll be in a centre that’s cared for, continuously improved and developed to create sought after destinations that customers want to visit. They're filled with attentive intu staff delivering world class service to everyone who walks through the door, and an offer that integrates your physical space with an online presence.

Through our attention to detail we make sure we do everything we can to deliver the footfall that will help you succeed. 

That's everything from leveraging our national scale and consumer-facing brand to delivering a national programme of events, our world class service, our safe, friendly and clean environments, and a complementary mix of retail, dining and leisure. Combined that makes intu centres the place over half the UK population love to visit time and time again, in turn, helping retailers flourish.


lettings in 2015


top centres in the UK


minute average dwell time


annual customers


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Place making is about more than design and architecture, it's about delivering a compelling experience that customers want to come and enjoy over and over again

Martin Breeden

Development director of intu

Destinations to be seen in

We’re constantly investing in our centres to ensure we’re creating the retail and leisure destinations that retailers want to be seen in and customers want to visit

We’ve got a 10-year UK development pipeline of £1.7 billion, with a planned £600 million investment programme of mixed retail and leisure projects taking place over the next three years.

We’ve committed £350 million on three major projects to transform intu Watford and intu Broadmarsh and creating an innovative leisure destination at intu Lakeside.

But it’s not just change for the sake of change; we focus on using our unique industry insight to help create the stylish, sought-after destinations retailers and customers want, bringing people from further away, more often, for longer.

Helping retailers flourish

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Unparalleled insight

We don’t just talk about customer satisfaction, we measure it

Our national scale and unique insight programmes give us an unrivalled understanding of our customers and their shopping behaviours, which we share with our retailers.  

Such insight informs our strategy delivery of compelling experiences that keeps customers coming back more often and for longer.

Our net promoter score (NPS), which measures customer satisfaction, has risen from 44 to over 70 since we introduced it in 2014, and we can see a direct correlation between the NPS score and an increase in the amount of time customers spend in our centre and the performance of our retailers.


An in-house team

We’ve got highly trained teams focused on keeping our customers and retailers happy

Retailers at our centres are supported by our completely in-house, highly-trained retail services team. The centre teams provide everything retailers and customers depend on – from car parking and customer service to security and cleaning, from reliable IT and wifi to efficient waste and water management creating a safe and friendly environment for you and all our visitors

We manage our centres ourselves, investing in our staff, nurturing and training them. Teams work together closely across the business sharing the spirit of collaboration that ensures everyone is focused on our customers and the delivery of great service.

Retailers can relax in the knowledge that the services they rely on have been tried and tested across our portfolio and are constantly being reviewed to help us to help them and their business to flourish.

Through our talented centre teams we can make sure our centres run smoothly so that you can concentrate on running your business

Gordon McKinnon
Operations director, intu

Access over half the UK population

Find out more about how we can help your business flourish by speaking to a member of our leasing team

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Nurturing talent

We're nurturing the next generation of retail talent with our Retail Gold Programme.

intu employs over 121,000 people – that’s around four per cent of the UK retail workforce and we’ve rolled out schemes like Retail Gold which help local people to gain employment skills and secure work experience.

In partnership with local colleges and job centres to supply retailers with a world class recruitment and training solutions for local people wanting to work in our centres.

With this and many more community outreach schemes, it’s no wonder we have been re-awarded the BiTC Community Mark.