- Harness the power of personalisation
- Unique insight from customer data
- Digitally connected
- Content-led strategy and support
We're embracing the digital revolution with intu.co.uk
Through our unique integrated multichannel approach, we’re helping retailers meet customers’ rising expectations and increasing demand for a seamless shopping experience in store and online.
intu.co.uk is our digital shopping platform attracting over 28m annual customer visits. Rated a top ten affiliate site in the UK, it's home to nearly 500 of the UK’s most popular retailers, who are able to showcase and sell their products with us and access new customers.
Through a calendar of regular creative campaigns, from Valentine's Day to Christmas, we work with retailers to increase and enhance brand or product exposure through a range of bespoke packages.
Our packages include responsive website exposure, hub page sponsorship opportunities, email marketing, wifi takeover, promotional offers, social media amplification and bespoke editorial campaigns through our digital magazine, Shop Insider.
Shop Insider, reveals the inside track to all things shopping through inspirational, entertaining and informative content that drives brand awareness and commerce for our retailers and brands.
We're the only UK nationwide shopping centre landlord to offer this, and as well as increasing visibility and footfall, our platform adds millions of pounds of revenue to our participating retailers – including over £25m per month in gift card sales alone. It’s all part and parcel of the intu difference.
monthly wifi users
social media followers
A leading department store brand asked intu to support their clearance sale. So we created a multichannel campaign with targeted emails to four shopping centres’ databases and the intu.co.uk subscriber list, as well as a wifi takeover to ensure that customers logging on to wifi would see featured messaging. Over 23 days, there were 1.26 million targeted content impressions, an email open rate of 22 per cent and a wifi takeover click-through rate of 0.6 per cent. Participating centres saw footfall up from 19 to 26 per cent during the campaign.
Meet some of our online partners
We work with some of the most popular multichannel retailers
Browse all the latest trend inspired outfits from Topshop at intu.co.uk long after our shopping centre doors close
Urban Outfitters offers an alternative vision of retail. Its customers choose it for daring to offer something authentically different. With a creative, individual and progressive voice, Urban Outfitters champions youth culture and new ideas.
Shop the latest women's, men's and children's fashion plus homeware, beauty and more online, wherever, whenever.
Harness the power of personalisation
Each customer is different – intu helps retailers reach them by providing a diversified digital experience
Emails, social media, apps – intu retailers can use them all, harnessing the power of intu’s innovative digital approach to reach their customers.
Retailers can buy promotional space on our dedicated brand emails, sent weekly to 2.8 million subscribers, inspiring them to visit their local centre.
They can also purchase social media campaigns to promote their hottest products, making the most of our huge social media presence with over 780,000 followers.
Meanwhile the intu wayfinding app can be used to give customers personalised location-based, real-time offers at their fingertips, as well as more general information about the retailers in our centres.
This all adds up to the intu difference, blending amazing in-centre and digital experiences.
Unique insight from customer data
Retailers can access a bank of customer information from the intu transactional website
With over 2 million visits a month, intu.co.uk is already a top-ten affiliate website and traffic continues to grow, increasing by over 30 per cent in 2015 on the previous year.
All customers’ digital interactions are turned into valuable data, allowing retailers to create unrivalled online and in-centre relationships with shoppers.
Add to this the number and sheer scale of intu’s UK centres and retailers can get can impressive overview of the changing habits of the UK shopper. Such unique insight into shoppers’ behaviour is part of intu’s high level of service.
Through our national presence and unrivalled multichannel presence we have developed an understanding of the UK customer
Commercial and digital director
Free in-centre wifi and Click & Collect mean intu retailers can connect with their customers – wherever they are
All of our shopping centres have free wifi. And the number of registrations to hop on it while out shopping has already topped 2.5 million and continues to grow, 60 per cent of customers registering also opt to receive marketing emails filled with offers and promotions from our participating retail partners.
Meanwhile, customers who are short of time can shop at home on intu.co.uk, then pop along to an intu centre’s Click & Collect points to collect their purchases, or opt for home delivery.
Content-led strategy and support
intu.co.uk is a rich source of inspiration and customer engagement
A steady stream of exciting aspirational content is a must in this age of social media, with content-hungry millennials wanting to share, show and discuss products and purchases, telling friends and family what they’ve bought or would love to buy.
The intu.co.uk website inspires and engages shoppers with its strong content, connecting them emotionally with retailers through well-produced online features and videos, aimed at increasing both footfall in-store and sales online.
intu can offer retailers individual placements to fit their specific content needs at different times of the year, including emails, homepage exposure, trending tiles, social exposure, advertorials, editorials, video editorials and much more.
Our evolved content marketing approach, Shop Insider, delivers editorial content in partnership with great brands available both in-centre and online. Brought to life across multiple channels, from email to social media, it’s enabling retailers and brands to tell their story and tap into the savviest of shoppers.
Reach more customers on intu.co.uk
intu.co.uk provides unrivalled access to 28m annual visitors, helping your business access customers even when our doors close
Discover more insights
intu Accelerate 2018
The customer experience is a major influencer in millennials’ decisions over which shopping centres to visit, exclusive research from intu and Retail Week shows.
Discover retailers’ latest offers on intu.co.uk
Through intu.co.uk, retailers can reach customers with special offers and seasonal promotions. Anything from 20% off selected products to one-off intu exclusives. So if you fancy getting your hands on a bargain, check out all the latest offers right here!