18 June 2020

intu supports Black Lives Matter – what we’re doing to address racism and inequality

Our chief executive, Matthew Roberts, speaks out about how intu needs to, and will, do more to address racism.

Let’s start with the basics – racism is unacceptable and we will not tolerate it.

Like many people around the world, I was deeply saddened and appalled by the brutal killing of George Floyd. But, until now, I have not spoken out about it – neither has intu issued a statement.

This was not because we don’t support what the Black Lives Matter movement stands for – we absolutely do. But because, truth be told, we were not ready, or sure what we could say. I did not want my words to be an empty knee jerk reaction, without any substance behind them.

I have been listening to feedback from every level across our business. The conclusion is that that intu can and must do better to address racism. We now have the start of a plan, and some steps that we can take to do this.

We are introducing ‘Courageous Conversations’ to help our teams to explore this issue in a constructive and sensitive way.

We must also challenge our unconscious bias and explore how this contributes to prejudice and unfair behaviour. We will introduce unconscious bias training – obligatory for all leaders and managers including those who recruit new people into the business, but also open to everyone else, so that we can recognise and address it.

We will train our centre teams to spot racism when it happens, how and when to intervene safely, and how to escalate these issues to the police where necessary.

We will take a good look at our policies and processes to make sure that they are clear on our position and make it easy for our people to understand what to do or where to go for help. We’ll also test them for unconscious bias.

These are the first steps we will take and as we progress on our journey we will build on them. Speaking up now does not mean that we will be perfect, but I am committing to taking meaningful actions that can tackle racism and unconscious bias, unfairness and inequality.