Chairman's statement

intu’s purpose, to create compelling experiences that make our customers smile and help brands flourish, is integral to our CR approach. In 2018 we maintained our focus on delivering positive change for our communities and operating sustainably

This year saw fantastic community engagement at our centres in the UK and Spain and at our London office.

Many of our staff contributed to the communities we serve by using their company volunteering days to give support to worthwhile causes. During the past year 598 people across the business volunteered, compared with 558 in 2017. I spent my volunteering hours helping to serve breakfast to clients at The Passage, the inspirational homelessness charity based near our London office.

Many of our community partnerships have been forged over time and make a positive difference consistently and for the long-term. Our partnership with The Conservation Volunteers has helped create vibrant Green Gyms™ near several of our UK centres. The many beneficial results of this partnership were acknowledged by the EPRA Outstanding Contribution to Society award (wellbeing category) we won this year.

We measure our impacts on an ongoing basis. As members of the London Benchmarking Group and Business in the Community we objectively assess our community impact to improve the outcomes for those we seek to help wherever possible. We have also received a number of significant awards which recognise intu’s consistent approach to environmental management, people development and partnership working.

The past year has seen a continuing focus on reduction in energy use and I am delighted that a further 16 per cent reduction in our carbon emissions intensity was achieved. We continue our focus on waste management having achieved our target of sending zero waste to landfill and now we are challenging ourselves to recycle and reuse our waste. Our Compost Café initiative, launched by intu Chapelfield, won an Award for Environmental Best Practice in the 2018 Green Apple Awards.

In a world of growing uncertainty, the impact of climate change is becoming increasingly understood. As part of our business planning we are looking at the development of a vision for 2030 which will see new long-term CR targets including important environmental goals.

The CR achievements set out in this report, to which everyone at intu has contributed, form a good basis for our plans to look forward to 2030 in a practical way and always with relevance to our business as our key focus.