On 26 June 2020, KPMG were appointed as administrators of intu Properties PLC. Find out more

Corporate responsibility report 2018

Our 2018 corporate responsibility (CR) report sets out our progress against the long-term commitments we set in 2014. It celebrates our successes and considers the challenges that we, and our stakeholders, face in the coming years

Chairman's statement

"intu’s purpose to create compelling experiences that make our customers smile and help brands flourish is integral to our CR approach. In 2018 we maintained our focus on delivering positive change for our communities and operating sustainably"

John Strachan, Chairman

Read the Chairman's statement 


Creating Winning Destinations

Business model video

Our approach to CR

CR supports our strategic aims, helping to create a long-term and sustainable business that brings value to all our stakeholders

As a business our purpose is to make our customers smile and help brands flourish. Behaving responsibly is part of achieving that purpose.

We focus on growing our business while delivering positive change in our communities and operating with respect to the environment. We connect our business with our communities by addressing the issues that they care about. In order to tackle the sustainability challenges we face we need to engage our stakeholders – our investors, customers, communities, retailers, employees, suppliers and government. Strong two-way relationships with all of them are vital. Open and regular communication enables us to understand their needs and expectations and find opportunities to work together on social, environmental and economic issues.

2018 Highlights

£1.7 m

in charitable donations


people reached by our community activities


hours of intu time donated


charities supported


staff trained as Dementia Friends


volunteering activities undertaken by intu staff


reduction in carbon intensity since 2010


of waste diverted from landfill


litres of water used per customer visit


year-on-year reduction in electricity consumption


charges on our electric vehicle charging network


BREEAM Very Good projects

£4.8 bn

GVA contribution

£275 m

business rates paid by intu and our tenants


jobs supported by intu and our tenants

£2 bn

wage bill for intu and our tenants

£19 m

intu income tax and national insurance

£530 m

invested in our centres over the past five years

Community showcase

We create value by supporting high-quality employment and training, investing in the local economy and bringing people together to create positive and lasting change

Supporting local economies and employment

We make a significant economic contribution to our communities and have an enduring social and economic impact in these areas. We bring considerable investment to our local communities through employment – in several areas we are the largest local employer – the taxes we pay and by retaining local spending within communities. We empower and equip people to be ready for work through a range of skills and employability programmes.

Health and wellbeing

Ensuring healthy and happy communities is central to our purpose. We want to help our customers and our staff improve their wellbeing and get involved in looking after their communities.


Almost one-fifth of the UK population has a disability, according to the ONS. Our goal is to be known as the accessible destination of choice by providing the right support and enabling our customers to visit our centres as independently as possible.

Charity and community support

Our high-footfall locations allow us to support charities to promote themselves and their causes to the wider public and raise funds in our centres.

Employee volunteering and wellbeing

Our people are one of our biggest assets and one of the most valuable things we can offer to the community is our time and expertise. Volunteering also increases our employees’ wellbeing and we want to make sure we support our employees to live healthy and happy lives.

Environment showcase

We work with our retailers, suppliers and industry experts to operate our centres efficiently, limit our use of natural resources and develop sustainably

Energy and carbon management

Shopping centres are large consumers of energy and so reducing our carbon footprint is essential to limiting our contribution to climate change. We use energy efficiently and are increasing our directly sourced renewable electricity and onsite generation. We have already reduced our carbon intensity by two thirds since 2010.

Waste management

Retail, catering and leisure operations produce large amounts of waste. Our focus is to make sure that none of this waste is sent to landfill, to support recycling for as many materials as possible and to identify innovative solutions to reuse waste.

Water management

With a million visitors a day, our customer water use is significant. Our aim is to minimise our water usage while maintaining customer comfort. We are trialling and using new technologies to help us achieve this.

Sustainable transport

A diverse and sustainable mix of transport modes is vital in ensuring the continued success of our centres. We work with key stakeholders to ensure our centres are accessible by all forms of transport. We aim to help customers, staff and tenants make more sustainable travel choices and support the creation of sustainable

cities and communities through the shift to electrified transport systems.

Sustainable development

We design and build our centres to be as efficient as possible. Our focus is to make sure our centres are built with consideration to reducing both their development and operational impact on the natural environment,

while maximising social impact. Our centres must also be resilient to changing weather patterns and future global challenges.