On 26 June 2020, KPMG were appointed as administrators of intu Properties PLC. Find out more


Corporate responsibility report 2017

Read about our corporate responsibility activity in 2017

Chairman's statement


“Our corporate responsibility initiatives are closely tied to the successful running of our centres and help deliver operational excellence. This year has seen us achieve nearly all of our 2020 environmental targets three years early and continue our important work with our communities”

Read the chairman's statement

Our approach to CR

A strong culture, focused on delivering our purpose for our customers and retailers, for the environment and for society, helps us deliver our strategic objectives responsibly. We focus on growing our business while delivering positive change in our communities and operating with minimum impact on the environment. This brings value to both us and our stakeholders.

We are a people business. Strong relationships and trusted engagement with our wide range of stakeholders enables us to deliver our strategic objectives.   Ultimately, we want our stakeholders to be advocates for our brand, which means nurturing and cultivating our relationships. A good reputation with all of our stakeholders is essential to building trusted and strong relationships.

Our 2017 CR highlights


total community donations (inc facilitated donations)


organisations supported


people reached through our community partners




pipeline investment


people employed at intu centres

56m kWh

energy saved since 2010


tonnes of carbon saved since 2010


reduction in carbon intensity since 2010


waste to landfill


waste recycled


electric vehicle charging points

CR in action

A ten year partnership

Green Gyms® are conservation projects with a difference. This year, we celebrated ten years of our partnership with The Conservation Volunteers (TCV).

Read more about our partnership

Nationwide Autism Hour

Quiet hours for autistic people were staged at intu’s busy shopping centres across the UK last summer for the country’s first nationwide ‘Autism Hour’, with the National Autistic Society.

Read more

Meeting our carbon targets ahead of time

We have achieved our 2020 carbon targets three years ahead of schedule, through a groundbreaking programme to install LED light bulbs throughout our centres. In 2012 we set ourselves the target of reducing our carbon footprint by 50 per cent, from our 2010 footprint. Lighting accounts for up to 50 per cent of energy use in retail spaces so this was identified as the most significant aspect to tackle. We installed over 60,000 energy efficient light bulbs in several phases, achieving savings in one phase before moving onto the next.We also introduced a new energy management system (ISO50,001) and appointed energy champions at each centre. We will now set ambitious new energy saving targets and have begun to trial onsite renewables at intu Chapelfield which we will roll out to other centres.

On your bike

intu Braehead is the first retail and leisure destination in the UK to equip security personnel with bicycles to help them get around the centres’ car parks, riverside boardwalk and pathways as part of an environmental initiative.

Read more

Annual results 2017

See how we performed

We're continuing to meet the demands of changing retail landscape