- Corporate responsibility report 2016
- Our year in numbers
- Our CR in action: community and economy
- Our CR in action: environment
- Our CR in action : relationships
Corporate responsibility report 2016
A message from the Chairman
“Our purpose is to create compelling experiences that surprise and delight our customers and help our retailers flourish, which in turn create benefits for our stakeholders – our customers, our retailers, our investors, our suppliers and our communities.
Our corporate responsibility approach reflects and supports our purpose as it is only with the support of our stakeholders that we can continue to be a long-term and sustainable business.”
Patrick Burgess, Chairman
Our year in numbers
total community donations (in facilitated donations)
people reached through our community partnerships
pipeline of investment
employed in intu centres
kilowatt hours of energy saved
tonnes of carbon saved
reduction in carbon intensity since 2010
waste to landfill
of waste recycled
electric vehicle charging points
average net promoter score
Tell intu responses
raised by intu employees
staff satisfaction score
intu employees volunteered
Our CR in action: community and economy
Our shopping centres are integral to the communities we serve. We build social cohesion by providing space for people to come together to eat, drink, socialise and be entertained
Closer ties with the community
We have appointed a new community manager for the north east. This appointment enhances our already strong relationships even further.
With a dedicated resource our support for the community around intu Eldon Square and intu Metrocentre has soared, with an 80 per cent increase in volunteering and employee engagement, a 30 per cent increase in charitable donations and new partnerships forged with charitable organisations in the north east.
“Our community manager, working at both intu Metrocentre and intu Eldon Square, has enabled us to more easily establish projects that run between the two centres and are supported by one point of contact,” tells Phil Steele, General Manager at intu Eldon Square.
Our CR in action: environment
Environmental efficiency is not only the right thing to do but it also optimises our asset performance and reduces our exposure to external risks such as reduced availability of resources
Reducing energy use
We have installed our first solar farm at intu Chapelfield to see how it might reduce our carbon footprint and improve our operating performance.
The 800 solar panels installed will meet 10 per cent of the centre’s annual energy demand, saving £20,000 a year. Minimal maintenance and technology that doesn’t degrade with age increases the financial return on the installation, giving it a nine-year payback period.
Our Head of Energy, Alan Richardson, looks forward to further innovation: “Alternative energy generation presents a great opportunity for intu to continue its ambitious carbon reduction strategy. We look forward to exploring more options for making our energy low carbon.”
Our CR in action : relationships
Our relationships provide the valuable link to our stakeholders that allows us to understand their concerns and respond appropriately. They also allow us to reach out and find opportunities for collaboration
Improving town centres
We work with local community and business partners on issues of local importance. At intu Uxbridge we are part of the new Business Improvement District (BID) focusing on improving transport, events, marketing, security and the night-time economy.
intu and the wider community have a mutual interest in these issues and success will create a better town centre for all.
Given the central position of many intu centres, and our long history in these areas, our general managers are key figures at the heart of this kind of civic renewal. “We are starting to see a community within the town. I now bump into people in the street and learn about what’s going on. It helps me keep a finger on the community’s pulse,” says Laurie Taylor, general manager at intu Uxbridge.
See how we are continuing to meet the demands of the changing retail world
Where to next
Discover the secret to our successful strategy
Just the way we do things
Find out more about our corporate responsibility strategy