Results

Corporate responsibility report 2016

A message from the Chairman

“Our purpose is to create compelling experiences that surprise and delight our customers and help our retailers flourish, which in turn create benefits for our stakeholders – our customers, our retailers, our investors, our suppliers and our communities.

Our corporate responsibility approach reflects and supports our purpose as it is only with the support of our stakeholders that we can continue to be a long-term and sustainable business.”

Patrick Burgess, Chairman

 

Our year in numbers

1.5m

total community donations (in facilitated donations)

139

organisations supported

1,900

people reached through our community partnerships

£4.9bn

GVA

£1.9bn

pipeline of investment

106,000

employed in intu centres

2m

kilowatt hours of energy saved

3,900

tonnes of carbon saved

47%

reduction in carbon intensity since 2010

zero

waste to landfill

74%

of waste recycled

78

electric vehicle charging points

70

average net promoter score

20,000

Tell intu responses

£33,000

raised by intu employees

380

investor interactions

756

staff satisfaction score

354

intu employees volunteered

Focusing on important issues

Virtual reality brings autism awareness to UK shoppers

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Our CR in action: community and economy

Our shopping centres are integral to the communities we serve. We build social cohesion by providing space for people to come together to eat, drink, socialise and be entertained

Our CR in action: environment

Environmental efficiency is not only the right thing to do but it also optimises our asset performance and reduces our exposure to external risks such as reduced availability of resources

Our CR in action : relationships

Our relationships provide the valuable link to our stakeholders that allows us to understand their concerns and respond appropriately. They also allow us to reach out and find opportunities for collaboration

Annual report

See how we are continuing to meet the demands of the changing retail world

How we performed in 2016