Results

Chairman's statement

As I come to the end of my first year in the role of Chairman, I have been phenomenally impressed by the business and the people who are the driving force behind its success.I have seen the commitment of our teams at all our centres to go that extra mile for our customers, our retailers and our communities. Our corporate responsibility initiatives are closely tied to the successful running of our centres and help deliver operational excellence.

Equipping staff to meet the needs of customers with autism or ensuring, via our skills programmes, that retailers can access a better prepared talent pool of potential employees, these activities directly support the welcome our customers receive at our centres and underscore our dedication to delivering our purpose – to make customers smile and help retailers flourish.

We are also concerned that we keep our environmental impact to a minimum and I am pleased to report that we have achieved nearly all of our 2020 environmental targets three years early and we are looking for ways to further make our business even more sustainable.

As a long-term business and a major employer in many of the regions where we operate we have an important role in the well-being and the future of our communities, and take our responsibilities seriously. Recognising the importance of locally created and relevant projects, my Chairman’s prize for 2017 has gone to The Bus Shelter MK, a project to provide short-term accommodation for homeless people in Milton Keynes in a converted double-decker bus. I was equally impressed by runners up intu Derby and intu Lakeside and their community partnerships