On 26 June 2020, KPMG were appointed as administrators of intu Properties PLC. Find out more

Supporting retail employment

We are committed to promoting worthwhile careers and training opportunities offered by intu and our tenants.


hours of onsite training since 2005

We work with a range of external partners, to champion the diversity of jobs and careers found in the wider retail, leisure and hospitality sector. People are key to our commercial success as customers will return to destinations where the welcome is genuine and the service world class.


Under the banner of Retail Gold, we have worked with schools and colleges near several of our centres over the past decade. Our programmes work with our retailers, specialist consultants Employers in Education, schools, colleges and Jobcentre Plus. Together we offer students and unemployed people the opportunity to develop the skills they need for a career in retail, hospitality or leisure. The school and college level course began in the northeast and since 2005, over 30 retailers at intu Eldon Square and intu Metrocentre have provided 54,000 hours of onsite training for more than 500 students. Retail Gold also works with people of all ages who are currently unemployed and registered with Jobcentre Plus. In the northeast alone we hope to help 200 people into employment or further training during 2019. We are also developing additional training to support individuals who face more challenges to entering the labour market. intu centres have always worked to create great partnerships with local schools. 

"Retail Gold is designed to help the sector by equipping people with the right skills and attributes to deliver quality service in cafes, restaurants and shops. Not only does this enable companies to plug skills gaps in their workforce, it also provides local people with a route to employment or an opportunity to retrain and change careers.”

Ivan Jepson
Director of Business Development, Gateshead College

In late 2014 intu Derby launched a three-year Business Class partnership involving the centre and the City of Derby Academy. Business Class, developed by Business in the Community, provides a systematic framework for businesses to support young people by forming long-term partnerships with their schools. The goal is to help prevent social background predicting a young person’s success at school and beyond. The programme was extended to the end of 2018 to support the Academy’s pupils in year nine in 2015, through to the end of their schooling. intu Derby helped the pupils by giving them opportunities to get a taste of working life, gain confidence and learn vital pre-employment skills including how to present and get the most from interviews and team work.


apprentices since 2015

intu apprenticeships 

The intu apprenticeship programme was rolled out in 2015 and reflects our commitment to recruiting and developing the right people to take our business forward. The programme reinforces our long-term commitment to promoting worthwhile careers for young people especially those who want to get into the world of work straight from school. 14 young people have completed the programme of whom 11 chose to stay with intu and another 15 are currently fulfilling their apprenticeships.

Celebrating retail

Retail Matters Week is a campaign, organised by REVO, to celebrate and showcase the great talents of those who work in retail and the careers and initiatives implemented by the retail property sector. It uses case studies and statistics to promote the talents of those who work in retail and the careers and initiatives implemented by the retail property sector. intu remains a visible and active supporter.

Given our long-term focus on supporting people to gain knowledge, skills and experience, playing a leading role in the campaign was an easy decision for intu. We’re committed to offering a variety of rewarding pathways to careers in retail and hospitality.