On 26 June 2020, KPMG were appointed as administrators of intu Properties PLC. Find out more

Keeping you safe and secure at intu

It goes without saying that at intu, safety and security is our number one priority. We work closely with our partners, including the police and security services, to ensure everyone who visits or works at an intu centre is safe and secure.

To do this, we have a range of security measures to deliver a safe shopping environment. Some of these are highly visible and others you won’t be able to see. They include highly skilled security staff, monitored CCTV cameras and strong relationships with police and security services.

In addition to our technologically advanced control rooms, all our staff are there to help keep our visitors and employees safe as well as provide a warm and reassuring presence. They are always on the look-out for those who need assistance, so will often come by and say hello.

You may see the police carrying out the Project Servator initiative at some of our centres. It’s a reassuring and highly visible presence designed to disrupt a range of criminal activity. They can involve things like police dogs and armed officers and can happen anywhere and at any time. The officers love to talk to visitors about what they are doing so if you see the Project Servator team, feel free to stop and have a chat with them.

Here at intu, we were the first major shopping centre landlords to support Project Servator, starting at intu Lakeside in Essex.

Due to the success of this partnership, police are now working with shopping centres all over the UK to encourage everyone to be their extra eyes and ears, and report anything that doesn’t feel right. We’re proud to have led this important work to proactively protect the safety and security of our visitors.

Find out more about Project Servator

If you work at or visit any of our centres and are ever concerned about anything, trust your instincts and be sure to speak to one of the centre team or a police officer. You can also call police on 101, or report concerns online. In an emergency, always call 999.