On 26 June 2020, KPMG were appointed as administrators of intu Properties PLC. Find out more


Committed to creating safe places

Ian Pugh, head of security at intu talks us through his role at intu in creating safe, happy places for our visitors

My security career began in 1985 after leaving the Army and my first role was a security officer working and living on the Wirral. I never thought that I would make a career in security but 32 years later after having worked at every supervisory and management level within my field, I feel very fortunate to now be responsible for the security strategy for intu and all the challenges that it brings.

So how does a typical day look for me in my role as Head of Security at intu, owner of many of the largest shopping centres in the UK? Well, it’s certainly varied and interesting, but most importantly very enjoyable. I receive great support from our senior team and centre teams, as well as a wide network of external contacts, all of whom play a part in ensuring that we provide a safe and secure environment in our centres for all our employees and visitors.

Every day is different. I could be in one of our centres meeting with the teams, reviewing security or supporting with local police relationships. I could be at Head Office meeting the senior team to discuss strategy or reviewing our technology solutions to ensure that we deliver innovative security solutions across the group, or I could be in external meetings with one of our key partners or stakeholders.

Working with others

A large part of my role is to develop external relationships and I sit on a number of committees such as the REVO (formerly BCSC) Security and Safer Shopping committee, the International Council of Shopping Centre European Security committee.

I'm also a Non-Executive Director of National Business Crime Solutions and I also meet regularly with all the Heads of Security for our major retailer customers and the National Counter Terrorism Security Office. I’m grateful that throughout my career I have developed great relationships with the police and intelligence community as the support I receive enables me to do my job better.

It’s vital that intu is involved and engaged at every level within the crowded places security arena as this is crucial to developing our security strategy. It’s also critical for ensuring that we provide our centre security teams with the best advice, security procedures, quality training and sound technological security solutions.

As you can see, the role of Head of Security at intu really is broad and the most difficult part for me is managing my time to ensure that I give enough attention to all of the above responsibilities, as well as advising and supporting our colleagues in Spain. And perhaps one of the most critical elements of my role is making sure I stay abreast of UK and world events related to security.

Enjoying the challenge

Working in security can be challenging, but I still love my job and the most enjoyable part is definitely meeting people and having interesting discussions which are always enlightening and informative.

I’m proud of the work that our security teams continue to deliver in a today's environment and our focus as always, is very much on customer service. With the full support of the business behind we ensure we deliver safe shopping centres making sure we remain alert but not alarmed, and safe in the knowledge that we’re fully engaged with key stakeholders and partners within the crowded places community.