Governance and policies

We have well-established protocols to manage of corporate responsibility. The Board takes direct responsibility for determining policy and strategic direction on CR matters. Our broad strategic direction is set by the CR Board Committee and implemented through the CR Management Committee. Our governance is supported by the following mechanisms.

Governance

The Board of intu properties plc is responsible to all shareholders and stakeholders for effective control and proper management of the company as a whole.

The Board has direct responsibility for determining strategic direction and policy of CR and sustainability through the Board CR Committee. The CR Management Committee is responsible for the operational implementation of the CR strategy. This is chaired by the Corporate Responsibility Director and is responsible to the Board CR Committee. Consultations with stakeholders and engagement with ESG indices are managed by the CR department and fed back to the Board CR Committee to ensure continual improvement.

Corporate policies

We have a comprehensive set of policies that supports our Business Code of Practice.

Read our corporate policies here

Read our people policies here

The Environmental Policy & Guide is reviewed as part of the above process, but is subject to continual monitoring as it is included, where necessary, within consultants’ appointments and construction contracts.  This means changes in legislation and industry best practice can be incorporated to make sure it is up-to-date.

Health and Safety

All aspects of Health & Safety are managed with the assistance of the online data management system. This system holds a library of documentation and best practice guidance to ensure uniform implementation across the group. Each shopping centre has a Health & Safety Committee that implements the requirements of the Health & Safety Policy and monitors performance. These committees meet monthly at each centre. Operational managers from the centres come together on a regular basis to share experiences and best practice to ensure we maintain the high standards expected of them. An online management system provides the means for the monitoring of performance by independent expert consultants.

All of Intu Properties directly managed operations work to the Health and Safety Executives’ (HSE) HSG 65 guidance for the Management of Health & Safety. All of our shopping centres receive annual health and safety audits against HSG 65 and our health and safety policy. These audits are performed by external consultants.

Employee Relations

All employees have the right to join a trade union (TU) and be represented by a TU official in certain types of meeting (e.g. formal discipline and grievance meetings) but we do not recognise any TUs for collective bargaining or collective consultation purposes. We operate staff forums at 40 Broadway and at all shopping centres but have not received any formal approaches for Information & Consultation bodies under the Information & Consultation with Employees Regulations 2004. We conduct regular surveys of all employees and consult with them on a local basis through team briefing and ‘toolbox talk’ sessions. We operate and publish a range of policies that set out our approach to employee relations generally.   

Ultimate responsibility for human resource matters, including employee relations and workforce consultation, falls to the Chief Executive. The Company Secretary, who reports directly to the Chief Executive, is responsible employee relations and workforce consultations at Executive level. The HR Director holds operational responsibility for employee relations and workforce consultations.

We have well-established protocols to manage of corporate responsibility. The Board takes direct responsibility for determining policy and strategic direction on CR matters. Our broad strategic direction is set by the CR Board Committee and implemented through the CR Management Committee.

Data collection and assurance

An internal audit programme covers verification of CR data, which is also independently verified, on a sample basis, by Corporate Citizenship. All directly-managed shopping centres are subject to both internal and external audit and verification. The scope of verification includes adherence to stated policies as well as reviewing the procedures involved in collating the figures and the accuracy of the data itself. This process covers both internally generated data and that provided by our service partners.

We are currently working towards achieving ISO14001 certification for our environmental management system (EMS). The management systems form part of the consistent mechanism for the delivery of CR objectives in our UK shopping centres.

We have a well-established system to allow utilities, waste, transport and community activities to be monitored at all directly managed shopping centres on a when-required basis through an on-line data management system. Data is uploaded at regular intervals and every authorised system user is able to use that data for strategic or operational management, as appropriate. This data is used to establish our carbon footprint and to benchmark and normalise our data where appropriate. All performance indicator data is subject to both internal and external audit.

Compliance

The company complies with all applicable legislation and has been subject to no sanctions or fines for environmental, Health & Safety or any other infringements.

All relevant employees receive anti-bribery and corruption training.

Joint venture partnerships

When considering business partnerships, we carefully evaluates fully negotiated business partnerships with companies of suitable stature having similar business ethics. In each partnership, we insist on board representation to ensure that there is a significant influence in the management of the business. intu has an investment in Prozone Enterprises Private Limited, a partnership with Provogue (India) Limited. The partnership works collectively to ensure that appropriate systems are in place to promote and safeguard Health & Safety and welfare matters of relevance to all those working on the construction and subsequent operation of all sites under its control.

Training and development

All employees receive an annual training and development review as part of our appraisal process. Ultimate responsibility for human resource matters, including training and development, falls to the Chief Executive. The Company Secretary, who reports directly to the Chief Executive, is responsible for training and development at Executive level. The HR Director holds operational responsibility for training and development.

The Board and Management CR Committees are continually involved in monitoring to ensure members are kept abreast of best practice in the field of CR. Committee members further their involvement and learning through attendance at seminars, conferences and visits to a variety of community projects, involving our directly managed shopping centres.

CR risk management and compliance

Risk and crisis management has been identified as a material impact for intu to manage. intu’s assessment of CR risks forms part of a comprehensive review of the full spectrum of corporate risks undertaken as a part of the company’s annual reporting process. Responsibility for the executive management of the processes involved in each area of risk is assigned to the appropriate individual member, or group of members, of the Board.

The company complies with all applicable legislation and has been subject to no sanctions or fines for environmental, health and safety or other infringements in 2016.

An overview of the identified CR risks and the Board members or senior executive designated to manage them are set out below.

Stakeholder groups / CR risks Management processes intu group board
Corporate governance, code of practice   compliance & verification Policies, systems and audit Entire Board
Shareholders and analysts Investor relations programme Chairman, Chief Executive & Finance Director
Staff HR management Chief Executive
Community support Community engagement Chairman
National government Engagement Chairman and Chief Executive
Planning process – local authorities,   local government, charity sector Engagement Chief Financial Officer
Suppliers, contractors and   consultants Procurement Chief Financial Officer
Health & safety Policies, training, and audits Chief Executive
Environmental efficiency – energy,   waste, water and transport Policies, training, and audits Chief Financial Officer
Retailers and occupiers Direct engagement and benchmarking Chief Financial Officer
Our customers Range of feedback channels including focus groups Chief Financial Officer