- Corporate responsibility
- Just the way we do business
- Community and economy
- A people business
- Keeping it green
As a responsible business we want to create lasting prosperity for the communities where our centres are located, for our business and for all our stakeholders
Wherever you find an intu centre, you’ll find a vibrant focal point of the community, where people go to shop, to meet, to eat, to socialise and to be entertained – and to work.
This puts us at the heart of communities, and what we do and how we behave matters.
As a long-term business and a major employer we have an important role in the future and the wellbeing of our communities and the country.
Making a meaningful difference is important to us. We work hard with our stakeholders to keep communities thriving, to create a more sustainable future of secure employment, community partnerships and care for the environment.
We’re better together.
2017 CR higlights
Making a meaningful difference is important to us. We work closely with our stakeholders to keep communities thriving, to create strong community partnerships and to care for the environment. We always take a responsible approach and our success means success for local communities, tenants and shareholders alike.
Just the way we do business
Operating responsibly and building our long-term success is integral to the way we run intu
We want intu to be a long-term and sustainable business. We can only do this if we care for the communities around our shopping centres and for the environment we all share.
CR forms part of the strategic aims of our business and subject to the same quality of governance controls.
We base our CR on three key pillars that support the long-term success of intu: community and economy, environment and relationships. This approach allows us to focus on the concerns and issues that are most important to our many and varied stakeholders and our business.
intu will launch the week-long event in partnership with The National Autistic Society, with every retailer, restaurant and leisure operator at intu’s 14 centres nationwide being asked to reduce their lights, music and other background noise for an hour at 10am on Monday 2 October.
We're celebrating our five year anniversary with Tyneside Cinema delivering the Northern Stars Documentary Academy to young people. The free programme gives teenagers from across the north east hands-on experience and employability skills from a number of leading filmmakers.
How we performed in 2016
Our purpose is to create compelling experiences that surprise and delight our customers and help our retailers flourish, which in turn create benefits for our stakeholders – our customers, our retailers, our investors, our suppliers and our communities.
Community and economy
As a major player in every community we operate in we can make a real difference to people living nearby
We like to get involved in our communities, meeting people, finding out what is important to them and creating partnerships with local organisations to help them achieve things that will really help.
We focus on the things that matter most to our customers, such as giving young people the skills they need to work and succeed in life, making our centres accessible to everyone in the community and promoting activities that help people become and stay healthy.
A people business
We are a people business and what people think about us is important to our success
A lot of people have a stake in our business – our tenants and investors, obviously, our own employees too, and also suppliers, local and national government and people who work and shop in our centres. We set great store by understanding their concerns and expectations of our business so that we can respond appropriately, support our communities and serve our customers better.
Each year we try and improve the way we communicate and engage with our stakeholders, and have appointed a number of community managers in our centres to build local relationships.
We're a long-term business with a long-term commitment
Keeping it green
We do everything we can to minimise the impact our centres have on the environment
Given the scale and nature of our business, we use a lot of resources so it's important we act responsibly and efficiently. We focus on making sure we minimise the environmental effects of our business, from cutting the amount of rubbish we produce to installing energy-saving light bulbs throughout our centres.
We do what we can, and we spread the word among our delivery partners, retailers and visitors to our shopping centres to get them to follow suit.
We set ourselves tough targets and we’re doing well. Since 2010 we have reduced energy intensity by 40 per cent, diverted 97 per cent of waste from landfill and reduced our water intensity by 10 per cent.
We plan to do even better by 2020.
of waste diverted from landfill
In 2011, we set ourselves an ambitious goal to decrease the CO2 emissions from our directly managed shopping centres by 30 per cent by 2014.
As we own the UK’s largest portfolio of prime shopping centres, we knew this would be a big job, requiring a huge upfront investment, but we also knew the plan would reap benefits for the environment, our business and those of our retailers.
New LED technologies have progressed dramatically in recent years and offered the opportunity to cut electricity consumption by up to 70 per cent as well as reduce maintenance requirements so we took the decision to install energy-efficient lightbulbs across all our centres.
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As part of our world class service, we want to make our centres welcoming to customers with autism. intu Trafford Centre works with local autism charity the Together Trust to make the centre the first autism-friendly shopping centre in the UK.
400 intu employees have been trained so far and have found the training extremely helpful. We have had such positive feedback from our community and customers we are extending this programme to all our centres.