As a responsible business we want to create lasting prosperity for the communities where our centres are located, for our business and for all our stakeholders
Wherever you find an intu centre, you’ll find a vibrant focal point of the community, where people go to shop, to meet, to eat, to socialise and to be entertained – and to work.
This puts us at the heart of communities, and what we do and how we behave matters.
As a long-term business and a major employer we have an important role in the future and the wellbeing of our communities and the country.
Making a meaningful difference is important to us. We work hard with our stakeholders to keep communities thriving, to create a more sustainable future of secure employment, community partnerships and care for the environment.
We’re better together.
Our 2017 corporate responsibility report
Our corporate responsibility report sets out our progress against the long-term commitments we set in 2014. It celebrates our successes and considers the challenges that we, and our stakeholders, face in the coming years.
We are a long-term business. through our strong relationships, we aim to create sustainable positive change in our communities and the environment
Our commitment to CR and sustainability us is one of the five things we want to be known for as a business. We want to give our customers and our communities a sense of belonging in our centres and connect them by being a responsible business that addresses issues they care about.
We focus on growing our business while delivering positive change in our communities and operating with minimum impact on the environment. This brings value to both us and our stakeholders.
To do this we need to understand our stakeholders. Strong two-way relationships with all of them are vital. Open and regular communication enables us to understand their needs and expectations and find opportunities to work together on social, environmental and economic issues.
"I have always believed that CR is integral to the best and most sustainable businesses. As a long-term investor, with our operations in the UK and Spain focused on people and places, we ensure our CR strategy reflects our values and supports all our stakeholders."
We really are better together
Our relationships equip us to deliver our objectives and bring wider value to our stakeholders
Meaningful relationships are built on trust and transparency and ensure a two way dialogue with our stakeholders. Our stakeholders include:
We engage with our stakeholders in a variety of ways; from formal process such as public consultations and materiality exercises, through day-to-day interactions by staff across the business.
By taking into account the perceptions, beliefs and expectations that our stakeholders have of intu and balancing this with our corporate objectives, we hope to reduce risk and increase loyalty.
Ultimately, we want our stakeholders to be advocates for our brand, which means nurturing and cultivating our relationships. A good reputations with all of our stakeholders is essential to building these trusted and strong relationships.
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As part of our world class service, we want to make our centres welcoming to customers with autism. intu Trafford Centre works with local autism charity the Together Trust to make the centre the first autism-friendly shopping centre in the UK.
400 intu employees have been trained so far and have found the training extremely helpful. We have had such positive feedback from our community and customers we are extending this programme to all our centres.