Our response to COVID-19

At intu, we’re doing everything we can to help keep people safe and minimise the risks from COVID-19 (the disease caused by coronavirus).

We are monitoring official advice regarding the impact of Covid-19 and actively managing our response through a dedicated working group. This page is designed to help stakeholders understand our approach and the decisions we are taking regarding the management of our places. These decisions will evolve in line with Government advice and in response to feedback from those we work with.

Our priority

Our priority is to keep people as safe as possible and to help reduce the rate at which the virus is spreading, minimising disruption as much as possible.

The evolving nature of the situation makes some disruption inevitable and we apologise if this causes inconvenience.

Our centres

Following the Government’s update that all non-essential shops are to close, we can confirm that the majority of our centres will now be operating on a partially closed basis.

Our centres sit at the heart of many of their communities and provide access to vital services such as pharmacies and supermarkets. As many of these essential services can only be reached through the centres themselves, we will ensure all our visitors are able to access them whilst supporting those retailers who need to stay open.

A small number of our team will be on hand to make sure our centres remain clean and safe places to visit. Opening times will vary so please check the website for details.

We would like to thank our fantastic team at intu who are working very hard in very challenging circumstances, to support our retailers, serve our communities and take care of one another. Our thoughts are with everyone during this difficult time.

Our office in London

Following the update from the Government that companies should work from home where they can, our London office will be doing so from 17 March. As a business, we are well prepared for this and have been gradually testing our systems and processes to enable full remote working. 

The impact should be minimal, all your current contacts will remain unchanged and we will be joining calls and meetings, albeit virtually.

What you can do

It’s important for us all to take some simple steps to help protect each other.

These are:

  • follow the governments guidance on social distancing – stay home, stay safe
  • please do not visit our centres unless it is to purchase essential items
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately
  • wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available
  • if you are sneezing and coughing, make sure you wash your hands afterwards to avoid spreading germs on surfaces or when greeting people
  • if you have a continuous cough or high temperature (37.8 degrees) stay at home for 7 days and contact the NHS on 111 if your symptoms deteriorate.

Please continue to check this page for updated information.