Our business model

Delivering value for our stakeholders

Our focus is on creating vibrant retail-led destinations that are loved by our visitors and where our customers flourish. We are committed to building a business that delivers value for all our stakeholders

Our purpose is to create places people love to be, where visitors smile, brands succeed and communities thrive

Delivering value

Our focus is on creating vibrant retail-led destinations that are loved by our visitors and where our customers flourish. We are committed to building a business that delivers value for all our stakeholders

2.4%

percentage that our customers outperformed the national footfall benchmark by

75

the net promoter score our visitors gave us

8/10

employees rated their overall motivation in the workplace

£4.8bn

the total value of our economic contribution we made to our communities

£127m

made in underlying earnings

69%

reduction in carbon intensity since 2010, meeting our target three years early

See how we deliver value for all our stakeholders

Our five-year strategy

Our strategy addresses the challenges and will position us to take advantage of the opportunities. With a largely new Board and a restructured executive team, we are already making progress

  • Fix the balance sheet
  • Simplify, enhance and drive efficiency
  • Sharpen customer focus
  • Transform our centres