Our business model
By meeting the needs of customers and retailers we have built a long-term, sustainable business that delivers value for our shareholders
Our business model is based around four principles:
- Our assets and resources
- What we do
- How we do it
- Value we add
The quality of our assets and our people is demonstrated by the out-performance of national benchmarks against a challenging economic background...
Chief executive, intu
Our assets and resources
Combining our centres, our employees and our brand, supported by strong financial resources
Through our distinctive asset management approach, we combine expertise and experience with the intu difference to make our centres vibrant places for leisure and shopping that draw in customers and help retailers flourish and optimise our performance.
We have the UK's only nationwide, consumer-facing shopping centre brand focused on enriching the customer experience both in centre and on line.
Our teams are professional, motivated and empowered. Specialists in their fields ensure a brand focused on enriching the customer experience both in centre and online.
Our financial strength
Supported by a robust capital structure we have capacity to deliver our objectives from a range of funding sources.
What we do
We create compelling shopping experiences and help retailers flourish
Create compelling shopping experiences
Our insight and management of our centres attract customers for longer, more often and from further away by offering the right mix of retail, leisure and catering alongside our distinctive brand proposition.
Help retailers flourish
Our scale, flexibility, high-footfall locations and strong brand give retailers the confidence that they will trade successfully with intu, which drives rental income.
Develop long-term relationships
We develop enduring relationships with retailers, customers, employees, partners and communities that allow us to take a creative, collaborative approach to long-term investment and growth.
How we do it
We apply our specialist knowledge, expertise and market insight to our prime portfolio and focus on our strategic objectives to deliver long-term growth. In Spain, we are building a platform of the best centres through acquisition and development and creating a new class of regional destination centre: the retail resort.
The value we add
Our investments create the stylish and sought-after shopping destinations retailers and customers want, revitalises city centres and brings economic benefits to communities
total property return to our shareholders
growth in estimated retailer sales help retailers flourish
increase in net promoter score voted by our customers
rise in engagement index since 2012
reduction in carbon intensity since 2011 - working towards operational and environmental efficiency