At a glance
We’ve got the country covered
We own and manage many of the country’s best shopping centres, have a growing multichannel presence and an expanding portfolio in Spain. We’re passionate about giving people their perfect shopping experience.
With 20 centres across the UK and Spain, our whole business is focused on creating the best places for shopping and leisure, so that customers visit more often and stay longer. We do that by bringing together our scale, expertise and understanding of what customers want to provide compelling customer experiences that deliver real results for retailers, restaurateurs and leisure specialists.
Our unique customer insight helps us understand what customers want now and in the future and we continually invest in our centres to build a long-term business that helps retailers flourish, communities thrive and our business to grow.
That’s the intu difference.
estimated retail sales
of the UK's top 20 shopping centres
total economic contribution
customer visits a year
Running our centres
We manage our centres ourselves, because we know no-one else will go as far as we will to deliver the intu difference. Our staff are passionate about providing world class service every time – with a moment of surprise to delight you now and then!
Creating stand out centres
Fantastic asset management keeps our centres at the cutting edge of new trends in shopping and leisure
We combine our expertise in construction and centre management, our experience with retailers and our understanding of what motivates customers, to make our centres vibrant places for leisure and shopping.
From the design and infrastructure to the digital connectivity, retail mix and customer experience, the way we manage our centres keeps customers coming back and helps our retailers flourish.
And it’s not just about our concrete assets. We’re the only UK-wide shopping centre brand to own a transactional website. intu.co.uk, now a top 10 affiliate site, offers customers a seamless online and in centre shopping experience.
We don’t have a crystal ball… but we talk to our customers all the time to find out what they want from their shopping experience – 28,000 of them last year.
Customer experience director
Getting better every day
The hallmark intu transformation of this Nottingham centre has seen footfall continue to increase.
Our aim is to put a smile on the face of our customers. We want them to feel happier after a visit to our centres than when they walked through the door. Happy shoppers mean happy retailers.
intu chief executive
We've got plans...
We don’t stand still - over the next three years we are investing £655m in new developments
Our investment in our UK assets creates the stylish and sought-after shopping destinations retailers and customers want, revitalises city centres and brings economic benefits to communities.
Our investment programme includes three major projects and a programme of improvements at every centre.
£320 million has been earmarked for projects that will transform three of our centres: intu Watford will become a top-20 regional destination. intu Broadmarsh’s redevelopment will include a cinema, leisure and catering and new retail space and at intu Lakeside the first phase of a £73 million innovative leisure extension will bring new restaurants and leisure brands that will draw people in from a wider catchment area.
More than just a landlord
Download our the intu difference brochure to find out how we stand out from the crowd
The intu difference
We have a unique way of doing things that guarantees the very best shopping experience for customers and retailers
We lead the industry in our focus on providing the best customer experience, focused on world class service, compelling events and the best digital connectivity in the business.
From their first interaction customers notice the intu difference. A simple smile or an unexpected gift, a moment of surprise as they turn a corner on an event which delights or our free wifi so they can stay in touch with their friends on the go.
Our aim is to put a smile on the face of our customers – and that means looking at every detail, from the layout and architecture of our centres to the mix of retailers, restauranteurs and leisure operators, from our top-10 shopping website to the world class service of our management teams. We’re redefining the shopping experience at every step.
A responsible business
We're committed to our communities
Wherever you find an intu centre, you’ll find a vibrant focal point of the community, where people go to shop, to meet, to eat, to socialise and to be entertained – and to work. This puts us at the heart of communities, and what we do and how we behave matters.
Our reign in Spain
We have a strong and growing presence in Spain – and our brand is proving to be just as effective there as it is in the UK
Our bold move into the Spanish market sees us owning three of the top 10 centres intu Asturias, Puerto Venecia and Xanadú, about to start on site on a new class of regional destination centre at intu Costa del Sol and interest growing in our three development sites in Vigo, Palma and Valencia.
intu Asturias and Puerto Venecia are both performing strongly with sales, dwell and footfall all beating the industry benchmarks. intu Costa del Sol is the first of our new concept retail resorts which will redefine the shopping centre category
The intu brand has proved eminently transferable: the high-level of digital connectivity, compelling events and world class service are proving as successful with Spanish customers as they are with British shoppers.
Where to next?
Discover our strategy in action and all the lates insights from across the business
Read our insights
Find out more about how we create lasting prosperity for the communities where our centres are located, for our business and for all our stakeholders
Find out more about corporate responsibility at intu
With shopping centres in both the UK and Spain, across some of the very best locations, we deliver 400 million shopper visits a year. Find out more about our business
Find out more about our business
See how we're investing in our assets to create the stylish and sought-after shopping destinations retailers and customers want
Read about our development pipeline
Lost in space?
Get your bearings with our unique wayfinding app which doesn’t just guide you round our centres (well done for mapping them, Apple) but show you where the best offers are - thanks to our investment in high-quality wifi infrastructure and the sophisticated location services it enables.