At a glance

We’ve got the country covered

We own and manage many of the country’s most popular shopping centres, have a growing online presence and an expanding portfolio in Spain. We’re passionate about giving people their perfect shopping experience.

With 20 centres across the UK and Spain, our whole business is focused on creating the best places for shopping and leisure, so that customers visit more often and stay longer. We do that by bringing together our scale, expertise and understanding of what customers want to provide compelling experiences that deliver real results for retailers, restaurateurs and leisure specialists.

Our unique customer insight helps us understand what customers want now and in the future and we continually invest in our centres to build a long-term business that helps retailers flourish, communities thrive and our business to grow.

That’s the intu difference.

 

£5.6bn

retail sales

35m

unique customers

28m

website visits

2.5m

marketing database

400m

customer visits a year

We manage our centres ourselves, because we know no-one else will go as far as we will to deliver the intu difference. Our staff are passionate about providing world class service every time – with a moment of surprise to delight you now and then!

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Creating stand out centres

Fantastic asset management keeps our centres at the cutting edge of new trends in shopping and leisure

We combine our expertise in construction and centre management, our experience with retailers and our understanding of what motivates customers, to make our centres vibrant places for leisure and shopping.

From the design and infrastructure to the digital connectivity, retail mix and customer experience, the way we manage our centres keeps customers coming back and helps our retailers flourish.

And it’s not just about our concrete assets. We’re the only UK-wide shopping centre brand to own a transactional website. intu.co.uk, now a top 10 affiliate site, offers customers a seamless online and in centre shopping experience.

We don’t have a crystal ball… but we talk to our customers all the time to find out what they want from their shopping experience – 28,000 of them last year.

Roger Binks
Customer experience director

Our aim is to put a smile on the face of our customers. We want them to feel happier after a visit to our centres than when they walked through the door. Happy shoppers mean happy retailers.

David Fischel

intu chief executive

We've got plans...

We don’t stand still - over the next three years we are investing £886m in new developments

Our investment in our UK assets creates the stylish and sought-after shopping destinations retailers and customers want, revitalises city centres and brings economic benefits to communities.

Our investment programme includes three major projects and a programme of improvements at every centre.

£320 million has been earmarked for projects that will transform three of our centres: intu Watford will become a top-20 regional destination. intu Broadmarsh’s redevelopment will include a cinema, leisure and catering and new retail space and at intu Lakeside the first phase of a £73 million innovative leisure extension will bring new restaurants and leisure brands that will draw people in from a wider catchment area.

More than just a landlord

Download our the intu difference brochure to find out how we stand out from the crowd

The intu difference

We have a unique way of doing things that guarantees the very best shopping experience for customers and retailers

We lead the industry in our focus on providing the best customer experience, focused on world class service, compelling events and the best digital connectivity in the business.

From their first interaction customers notice the intu difference. A simple smile or an unexpected gift, a moment of surprise as they turn a corner on an event which delights or our free wifi so they can stay in touch with their friends on the go.

Our aim is to put a smile on the face of our customers – and that means looking at every detail, from the layout and architecture of our centres to the mix of retailers, restauranteurs and leisure operators, from our top-10 shopping website to the world class service of our management teams. We’re redefining the shopping experience at every step.

Our reign in Spain

We have a strong and growing presence in Spain – and our brand is proving to be just as effective there as it is in the UK

Our bold move into the Spanish market sees us owning three of the top 10 centres intu Asturias, Puerto Venecia and Xanadú, about to start on site on a new class of regional destination centre at intu Costa del Sol and interest growing in our three development sites in Vigo, Palma and Valencia.

intu Asturias and Puerto Venecia are both performing strongly with sales, dwell and footfall all beating the industry benchmarks. intu Costa del Sol is the first of our new concept retail resorts which will redefine the shopping centre category

The intu brand has proved eminently transferable: the high-level of digital connectivity, compelling events and world class service are proving as successful with Spanish customers as they are with British shoppers.

Lost in space?

Get your bearings with our unique wayfinding app which doesn’t just guide you round our centres (well done for mapping them, Apple) but show you where the best offers are - thanks to our investment in high-quality wifi infrastructure and the sophisticated location services it enables.

Download the app now