At a glance
We’ve got the country covered
We own and manage many of the country’s most popular shopping centres, have a growing online presence and an expanding portfolio in Spain. We’re passionate about giving people their perfect shopping experience.
With 20 centres across the UK and Spain, our whole business is focused on creating the best places for shopping and leisure, so that customers visit more often and stay longer. We do that by bringing together our scale, expertise and understanding of what customers want to provide compelling experiences that deliver real results for retailers, restaurateurs and leisure specialists.
Our unique customer insight helps us understand what customers want now and in the future and we continually invest in our centres to build a long-term business that helps retailers flourish, communities thrive and our business to grow.
That’s the intu difference.
customer visits a year
We manage our centres ourselves, because we know no-one else will go as far as we will to deliver the intu difference. Our staff are passionate about providing world class service every time – with a moment of surprise to delight you now and then!
Creating stand out centres
Fantastic asset management keeps our centres at the cutting edge of new trends in shopping and leisure
We combine our expertise in construction and centre management, our experience with retailers and our understanding of what motivates customers, to make our centres vibrant places for leisure and shopping.
From the design and infrastructure to the digital connectivity, retail mix and customer experience, the way we manage our centres keeps customers coming back and helps our retailers flourish.
And it’s not just about our concrete assets. We’re the only UK-wide shopping centre brand to own a transactional website. intu.co.uk, now a top 10 affiliate site, offers customers a seamless online and in centre shopping experience.
We don’t have a crystal ball… but we talk to our customers all the time to find out what they want from their shopping experience – 28,000 of them last year.
Customer experience director
Getting better every day
The hallmark intu transformation of this Nottingham centre has seen footfall continue to increase.
Our aim is to put a smile on the face of our customers. We want them to feel happier after a visit to our centres than when they walked through the door. Happy shoppers mean happy retailers.
intu chief executive
We've got plans...
We don’t stand still - over the next three years we are investing £886m in new developments
Our investment in our UK assets creates the stylish and sought-after shopping destinations retailers and customers want, revitalises city centres and brings economic benefits to communities.
Our investment programme includes three major projects and a programme of improvements at every centre.
£320 million has been earmarked for projects that will transform three of our centres: intu Watford will become a top-20 regional destination. intu Broadmarsh’s redevelopment will include a cinema, leisure and catering and new retail space and at intu Lakeside the first phase of a £73 million innovative leisure extension will bring new restaurants and leisure brands that will draw people in from a wider catchment area.
More than just a landlord
Download our the intu difference brochure to find out how we stand out from the crowd
The intu difference
We have a unique way of doing things that guarantees the very best shopping experience for customers and retailers
We lead the industry in our focus on providing the best customer experience, focused on world class service, compelling events and the best digital connectivity in the business.
From their first interaction customers notice the intu difference. A simple smile or an unexpected gift, a moment of surprise as they turn a corner on an event which delights or our free wifi so they can stay in touch with their friends on the go.
Our aim is to put a smile on the face of our customers – and that means looking at every detail, from the layout and architecture of our centres to the mix of retailers, restauranteurs and leisure operators, from our top-10 shopping website to the world class service of our management teams. We’re redefining the shopping experience at every step.
Our reign in Spain
We have a strong and growing presence in Spain – and our brand is proving to be just as effective there as it is in the UK
Our bold move into the Spanish market sees us owning three of the top 10 centres intu Asturias, Puerto Venecia and Xanadú, about to start on site on a new class of regional destination centre at intu Costa del Sol and interest growing in our three development sites in Vigo, Palma and Valencia.
intu Asturias and Puerto Venecia are both performing strongly with sales, dwell and footfall all beating the industry benchmarks. intu Costa del Sol is the first of our new concept retail resorts which will redefine the shopping centre category
The intu brand has proved eminently transferable: the high-level of digital connectivity, compelling events and world class service are proving as successful with Spanish customers as they are with British shoppers.
Where to next?
Running our centres
We're behind you all the way...
Running our centres
Developing our centres
Our investment in our UK assets creates the stylish and sought-after shopping destinations retailers and customers want, revitalises city centres and brings economic benefits to communities
Developing our centres
Our business model
By meeting the needs of customers and retailers we've built a long-term, sustainable business that delivers value for our shareholders
Our business model
What's in store?
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Lost in space?
Get your bearings with our unique wayfinding app which doesn’t just guide you round our centres (well done for mapping them, Apple) but show you where the best offers are - thanks to our investment in high-quality wifi infrastructure and the sophisticated location services it enables.